Quality Guarantee

Zoom offers simply the best accommodations, tours, transportation and service. We reserve the right to make changes to any accommodation, tour, transportation or service in our itineraries. However, should Zoom need to substitute any accommodation, tour, transportation or service, we will endeavor to provide you with a comparable alternative in time, price and quality.

Rate Guarantee

Tour prices are guaranteed once Zoom receives your first deposit. However, in the unlikely event of a substantial increase in operating costs, fuel costs, tariffs or taxes prior to the vacation, we reserve the right to add a surcharge, not to exceed 3% of the land cost per person. All assessed government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment.)

Cancellation Policy

If you cancel your reservation or re-book to a different trip, refunds of the total package price will be subject to a cancellation charge according to the following schedule:

Travel Insurance

We offer and strongly recommend purchasing trip cancellation insurance to protect your vacation investment before and after your trip. Most policies offer a waiver of all pre-existing medical conditions, and cover most unexpected occurrences such as illness or injury to you or a traveling companion or immediate family member (including domestic partners), jury duty, job layoff or job termination.

Name Change on Vacation Package

Zoom packages may be transferred in writing to another guest for a $150 service fee, although no transfers can be accepted within seven days of departure. Airline tickets may not be transferred due to the carrier's restrictions beyond Zoom's control.